Provide email/phone/live chat/social media support for customers
Work at your help desk during your non-business hours
Help with technical support questions customers may have
Process customer inquiries and pass them to your team
Handle incoming call inquiries
You don’t have enough time to react quickly to your customers’ inquiries/tickets
You want to offer 24/7 support
You have a peak season and need temporary help
You want to have a person that works exclusively for your company and can be trained to meet your communication standards.